Vacant job

As Business Processes & Customer Solutions Manager Scandinavia, you will hold a pivotal position within our company - driving digital development and business transformation across the Scandinavian region.

You will play a key role in transforming the future of logistics, driving operational excellence, and delivering innovative customer solutions. You have a genuine interest in processes, IT integrations, and KPI compliance, and you are motivated by creating value both for our customers and our internal teams.

This is a permanent position that can be based at any of our offices in Sweden - Göteborg, Stockholm, Norrköping, Jönköping, Lund, or Malmö.

Key responsibilities

• Lead the standardization and optimization of business processes to enhance efficiency and quality.
• Act as the key link between Scandinavian countries and our regional/global teams — participating in cross-border meetings and representing local requirements.
• Drive the implementation of GEODIS digital tools (i.e. IRIS, Qlik Sense) and foster knowledge sharing between countries.
• Oversee new project launches and integrations, ensuring successful delivery and team support.
• Initiate process optimization and potential outsourcing opportunities in close collaboration with our global support teams.
• Maintain and further develop our digital forwarder strategy — balancing tactical execution with strategic vision.
• Monitor and analyze KPI performance, sharing monthly follow-ups with management.
• Inspire, support, and lead a remote, senior team located across Sweden and Denmark.
• Part of the tactical management team.

What we are looking for

• Experience in the logistics industry, with knowledge of both air and sea freight.
• Academic background in Logistics, Business Administration, IT or related field is preferred.
• At least a few years' documented leadership experience.
• Experience in processes and IT.
• Project management experience and/or project management training is a plus.
• Fluent in English and Swedish.
• Strong collaboration and communication skills.
• Analytical mindset with attention to detail and a drive for continuous improvement.
• Experience with CargoWise, Qlik Sense, and IRIS 3.0 is a merit.

What we offer

• Opportunity to make a real impact, where your expertise and leadership will make a difference.
• Collaborate with diverse teams and stakeholders at all levels of the organization.
• Work with talented, supportive colleagues who bring a wealth of experience.
• Enjoy a dynamic role with plenty of variety, and opportunities for development and innovation.

Application

Last application date is 2026-02-08. We are looking forward to hearing from you!